Terms of Service

Effective Date: February 12, 2026

These Terms of Service (“Terms”) govern your use of the services provided by Alpine Internet Solutions, Inc. (“Alpine,” “we,” “our,” or “us”), located at PO Box 31, Bend, OR 97709.

By accessing or using our website or services, you agree to these Terms.

1. Services

Alpine provides internet connectivity, hosting, technical support, and related technology services (“Services”).

We may update or modify our Services at any time to improve performance, security, or functionality.

2. Acceptable Use

You agree not to:

  • Use the Services for unlawful purposes
  • Interfere with or disrupt our network or systems
  • Attempt unauthorized access to accounts or infrastructure
  • Distribute malware, spam, or harmful content

We reserve the right to suspend or terminate Services for violations of these Terms.

3. Accounts

Certain Services may require an account. You are responsible for:

  • Maintaining the confidentiality of your login credentials
  • All activity occurring under your account
  • Promptly notifying us of unauthorized access

4. Technical Support

Alpine provides customer support through:

  • Online support requests
  • Email communications
  • Phone support
  • Optional SMS support communications (if you opt in)

Support response times may vary depending on service level and issue complexity.

5. SMS Terms and Conditions

If you voluntarily opt in to receive SMS communications from Alpine, you agree to receive service-related messages, including:

  • Support ticket confirmations
  • Status updates
  • Follow-up questions
  • Resolution notifications
  • Account-related security alerts

Message frequency varies depending on your service activity.

Message and data rates may apply.

You may opt out at any time by replying STOP to any message.

For assistance, reply HELP or contact us at [email protected].

Mobile carriers are not liable for delayed or undelivered messages.

SMS communications are used only for service-related and account-related purposes. We do not send marketing text messages unless separately authorized.

6. Customer Content

You retain ownership of content you host or store using our Services.

You grant Alpine permission to access and modify content only as necessary to:

  • Provide technical support
  • Maintain system integrity
  • Comply with legal obligations

You are responsible for ensuring your content complies with applicable laws.

7. Payments (If Applicable)

If you purchase Services, you agree to pay all applicable fees. Failure to pay may result in suspension or termination of Services.

8. Disclaimers

Services are provided “as is” and “as available.” We do not guarantee uninterrupted or error-free operation.

To the fullest extent permitted by law, Alpine disclaims all implied warranties.

9. Limitation of Liability

To the maximum extent permitted by law, Alpine shall not be liable for indirect, incidental, special, consequential, or punitive damages.

Our total liability shall not exceed the amount paid by you for the Services in the preceding 12 months.

10. Termination

We may suspend or terminate Services if you violate these Terms or engage in unlawful activity.

You may discontinue use of the Services at any time.

11. Governing Law

These Terms are governed by the laws of the State of Oregon, without regard to conflict of law principles.

Any disputes shall be resolved in the state or federal courts located in Deschutes County, Oregon.

12. Contact Information

Alpine Internet Solutions, Inc.
PO Box 31
Bend, OR 97709
[email protected]
https://alpine.io