Alpine Privacy Policy

Effective Date: February 12, 2026 Alpine Internet Solutions, Inc. (“Alpine,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your choices regarding your information. This policy applies to information collected through our website, services, and customer support communications.

1. Information We Collect

We may collect the following types of information:

Information You Provide Directly

  • Name
  • Email address
  • Phone number (including mobile number, if voluntarily provided)
  • Account information
  • Support request details
  • Any other information you choose to provide when contacting us

Information Collected Automatically

When you visit our website, we may collect:
  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Date and time of access
This information helps us maintain security and improve our services.

2. How We Use Your Information

We use the information we collect to:
  • Provide internet and related services
  • Respond to support requests
  • Process account-related inquiries
  • Improve our website and services
  • Maintain security and prevent fraud
  • Communicate important service-related updates
We do not sell your personal information.

3. SMS Communications

If you voluntarily opt in to receive SMS communications from Alpine Internet Solutions, Inc., we may send you service-related text messages, including:
  • Support ticket confirmations
  • Status updates
  • Follow-up questions
  • Resolution notifications
If you voluntarily opt in to receive SMS communications from Alpine Internet Solutions, Inc., we may send you service-related text messages including support ticket confirmations, status updates, follow-up questions, and resolution notifications. Message frequency varies depending on your support activity. Message and data rates may apply. You may opt out at any time by replying STOP to any SMS message. For assistance, reply HELP or contact us at https://alpine.io. Providing your mobile number is optional and not required to use our services. We do not sell, rent, share, or disclose mobile phone numbers or SMS opt-in data to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

4. How We Share Information

We may share information only in the following circumstances:

Service Providers

We may share information with trusted service providers who assist us in operating our business (such as hosting providers, billing processors, or customer support platforms). These providers are contractually obligated to safeguard your information.

Legal Requirements

We may disclose information if required to comply with applicable law, legal process, or governmental request.

Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, subject to appropriate safeguards. Mobile phone numbers and SMS consent data are excluded from any information sharing except as required to provide SMS services through our contracted messaging provider.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

6. Data Retention

We retain personal information only as long as necessary to:
  • Provide our services
  • Maintain required business records
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
When information is no longer needed, we securely delete or anonymize it.

7. Your Choices and Rights

You may:
  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information, subject to legal obligations
  • Opt out of SMS communications at any time by replying STOP
To exercise your rights, contact us at [Insert Contact Email].

8. Cookies and Website Tracking

Our website may use cookies or similar technologies to:
  • Maintain session functionality
  • Improve website performance
  • Enhance user experience
You may control cookies through your browser settings.

9. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date at the top of this page.

11. Contact Us

If you have questions about this Privacy Policy, you may contact us at: Alpine Internet Solutions, Inc. PO Box 31, Bend, OR 97709 [email protected] https://alpine.io